Dialogue with Oleg Bokachov. Topic: Complaint
LIVEDEVICE INSTITUTE-ONLINE Schönbrunner Str. 121, Wien, АвстрияWe often find ourselves in a situation where someone complains about us. What exactly is a complaint and how should we deal with it? It may be justified or it may not be. How can we distinguish between the two? Are there criteria by which we can assess the legitimacy of a complaint against us and vice versa? And how should we respond to legitimate and illegitimate complaints?